Click here
Tabitha Kioko - Virtual Assistant & Customer Service Professional.
Professional Summary
1
Customer Service Excellence
Dedicated professional with proven experience in providing exceptional service to clients. Particularly skilled at handling challenging customer situations with patience and professionalism.
2
Administrative Efficiency
Experienced in managing confidential information, organizing client databases, and streamlining communication processes to improve response times and overall satisfaction.
3
Digital Productivity
Passionate about remote work capabilities and leveraging digital tools to enhance productivity. Currently advancing skills through Virtual Assistant certification program.
Based in Sofia, Voi, Kenya, I bring energy, dedication, and a client-first approach to all professional engagements. My goal is to provide seamless support that allows businesses and individuals to focus on their core objectives while I handle the essential administrative and customer service functions.
Work Experience
1
Homecare Assistant
Khaleej Home Care Centre - Limuru, Kenya
April 2024 - Present
  • Deliver personalized daily care and support to clients, helping them maintain comfort, hygiene, and dignity in their own homes
  • Maintain accurate health records and detailed activity logs, ensuring consistent documentation and coordination with supervising nurses
  • Build strong relationships with clients and families through regular communication and timely updates, enhancing client trust and satisfaction
2
Customer Care Assistant
Lawswood Investment - Voi, Kenya
January 2022 - December 2023
  • Handled confidential customer information, managed appointments, and maintained organized client databases, ensuring 100% data accuracy and compliance with privacy protocols
  • Resolved client inquiries across phone, email, and WhatsApp with professionalism, contributing to improved customer satisfaction and reduced response times by streamlining communications
Education & Professional Development
Completed Professional Development
ALX Africa (Virtual)
Virtual Assistant Certification
June 2025 - July 2025
I recently completed a specialized 8-week training program through ALX Africa to sharpen my skills as a dedicated virtual assistant. This intensive certification covered a range of essential competencies for thriving in the digital workspace:
1
Digital Tools Mastery
Hands-on experience with the latest productivity apps, project management software, and virtual communication platforms to streamline workflows and maximize efficiency.
2
Remote Collaboration
Techniques for seamless remote teamwork, including best practices for virtual meetings, document sharing, and task coordination.
3
Online Admin Expertise
Mastering online administrative duties like scheduling, travel booking, data entry, and file organization to support executives and teams.
This specialized training has equipped me with the cutting-edge skills and adaptability needed to excel as a virtual assistant in today's fast-paced digital landscape.
My Background
St. John's Ambulance College
Certificate in First Aid
Completed in 2022
Trained to Save Lives in Emergencies
Equipped with critical first aid skills, I'm ready to respond swiftly and effectively in emergencies. From assessing injuries to administering CPR, my comprehensive training from St. John's Ambulance College empowers me to provide immediate, life-saving care when every second counts.
Kathekani Secondary School
Kenya Certificate of Secondary Education (KCSE)
January 2017 - 2020
Completed secondary education with a focus on developing strong communication skills, problem-solving abilities, and academic foundations necessary for professional growth.
Professional Skills
Executive Support & Administrative Efficiency
Experienced in managing calendars, organizing meetings, handling correspondence, and maintaining efficient filing systems. Skilled at anticipating needs and proactively addressing administrative challenges before they impact operations.
Task & Time Management
Proficient in prioritizing tasks, meeting deadlines, and managing multiple responsibilities simultaneously. Utilize digital tools to track progress, set reminders, and ensure nothing falls through the cracks.
Communication & Confidentiality
Strong written and verbal communication skills with a commitment to maintaining absolute confidentiality when handling sensitive information. Adapt communication style to suit different audiences and situations.
Client Handling
Skilled at building rapport with clients, understanding their needs, and providing solutions that exceed expectations. Particularly adept at de-escalating tense situations and turning challenging interactions into positive experiences.
Digital Proficiency
Communication Tools
  • Email management and organization
  • Video conferencing platforms
  • Messaging applications
  • Social media management
Productivity Software
  • Microsoft Office Suite
  • Google Workspace
  • Calendar management
  • Task tracking systems
Administrative Systems
  • Customer relationship management
  • Database management
  • Document organization
  • Digital filing systems
As technology continues to evolve, I remain committed to expanding my digital skillset to provide the most efficient and effective support possible. My current Virtual Assistant certification program further enhanced these capabilities with industry-standard best practices.
Personal Interests
Community Health
Passionate about improving access to healthcare information and resources in underserved communities. Particularly interested in preventative health education and women's health initiatives.
Problem Solving
Enjoy tackling complex challenges and finding innovative solutions. Regularly engage with puzzles, strategy games, and real-world problem-solving scenarios to keep my analytical skills sharp.
Youth Empowerment
Committed to supporting initiatives that provide young people with skills, opportunities, and mentorship. Believe strongly in the potential of youth to drive positive change in communities.
Digital Tools
Enthusiastic about exploring new applications and systems that enhance productivity and efficiency. Constantly learning about emerging technologies that can streamline work processes.
These interests inform my approach to work and life, driving me to continuously learn, grow, and contribute meaningfully to both professional environments and community initiatives.
Languages & Communication
Language Proficiency
As a Kenyan professional, I am fluent in both English and Swahili, allowing me to communicate effectively with diverse clients and colleagues. My communication skills extend beyond language proficiency to include:
  • Active Listening: Fully engaging with speakers to understand not just their words but their underlying needs and concerns
  • Clear Expression: Articulating ideas and information in a straightforward, accessible manner
  • Cultural Sensitivity: Adapting communication style to respect cultural differences and expectations
  • Digital Communication: Maintaining professionalism and clarity across email, messaging, and video platforms
These communication capabilities are essential to my work in customer service and administrative support, enabling me to build strong relationships and resolve issues efficiently.
Let's Connect
Contact Information
Phone: +254799545341
LinkedIn: Tabitha Kioko
Location: Sofia, Voi, Kenya
Work With Me
I'm currently available for virtual assistant positions, customer service roles, and administrative support opportunities. Whether you need ongoing assistance or project-based support, I'm ready to discuss how my skills can benefit your organization.
I welcome both remote opportunities and positions based in Kenya. Please reach out via email or LinkedIn to start a conversation about your needs and how I can help.
Made with